Privacy Policy

Fattah Primary care (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://fattahprimarycare.com (“Site”). By accessing or using this Site, you agree to the terms outlined in this policy.

1. Information We Collect

We collect two categories of information when you interact with our website or contact us:

A. Information You Provide Voluntarily

When you fill out our appointment request form, contact form, or book through PatientFusion, you may provide:

Full name, phone number, and email address
Reason for your visit (e.g., diabetes management, flu treatment, allergy care)
Insurance information (plan name, member ID)
Any health details you choose to share in your message

B. Information Collected Automatically

When you browse our website, we automatically collect technical data through cookies and analytics tools:

IP address and approximate geographic location
Browser type, device model, and operating system
Pages visited, time spent on each page, and referral source
Interaction data from social media pixels (Facebook, Instagram, X, YouTube, LinkedIn)

How We Use Your Information

We use the information we collect strictly for the following purposes

Purpose	Details
Appointment Scheduling	To call you back within one hour, confirm bookings, and send reminders.
Patient Communication	To respond to inquiries about services, hours, insurance, or follow-ups
Healthcare Delivery	To prepare your care team before your visit and coordinate follow-up care.
Insurance Processing	To verify coverage with accepted insurers (Aetna, BCBS, Cigna, Humana, etc.).
Website Improvement	To analyze how visitors use our site and improve content and navigation
Marketing & Outreach	To send health tips, clinic updates, or service announcements (opt-out anytime).
Legal Compliance	To meet obligations under HIPAA, Texas law, and court/government orders when required

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:

With insurance providers to verify your coverage and process claims (Aetna, BCBS, Cigna, Humana, Medicaid, Amerigroup, Care N Care, Coventry).
With PatientFusion, our third-party appointment booking platform, which has its own privacy policy.
Service providers, including IT, hosting, and analytics vendors, are contractually obligated to protect your data and may not use it for their own purposes.
With referring physicians or specialists when coordinating your care, and with your authorization.
With legal authorities when required by law, subpoena, or to protect patient safety.
In a business transfer, if our practice merges or is acquired, patient records may transfer with appropriate safeguards.

Data Security

We take the security of your information seriously. Our safeguards include:

SSL/TLS encryption for all data transmitted through our website
Password-protected and role-based access controls for staff systems
HIPAA-compliant platforms for all patient communication and record management
Regular security reviews and staff training on data handling procedures

While we implement industry-standard protections, no method of transmission over the internet is 100% secure. If you suspect unauthorized access to your information, please contact us immediately at info@fattahprimarycare.com

Contact Us & Privacy Complaints

If you have questions, concerns, or requests related to this Privacy Policy, please reach out to us through any of the following channels:

📬 Contact Fattah Primary Care: Privacy Inquiries

📍 Address: 20212 Champion Forest Dr, Suite 100, Spring, TX 77379

📞 Phone: (346) 478-6612

✉️ Email: info@fattahprimarycare.com

🕐 Office Hours: Monday–Friday: 9:00 AM – 6:00 PM | Saturday: 9:00 AM – 2:00 PM

If you believe we have not addressed your concern satisfactorily, you have the right to file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights at www.hhs.gov/ocr, or with the Texas Attorney General’s Office. We will not retaliate against you for filing a complaint.